Privacy policy
Privacy Policy
This Privacy Policy explains how LEIA (“LEIA”, “we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit leiabtq.com (the “Website”) or interact with us via social media and messaging platforms.
By using our Website or providing your personal data, you agree to the practices described in this Privacy Policy.
1. Who We Are
LEIA is a premium womenswear brand offering bespoke and ready-to-wear garments.
We act as the data controller for the personal information you provide to us when using our Website or purchasing our products.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
support@leiabtq.com
2. What Data We Collect
We may collect and process the following categories of personal data:
2.1. Information you provide directly
-
Name and surname
-
Email address
-
Phone number
-
Shipping and billing address
-
Order details (products purchased, size, preferences)
-
Measurements and fit information for bespoke items
-
Messages you send to us (email, social media, contact forms, messengers)
-
Any other information you choose to share (e.g. feedback, reviews, photos)
2.2. Information collected automatically
When you visit our Website, we may automatically collect:
-
IP address
-
Device type and unique device identifiers
-
Browser type and version
-
Operating system
-
Referring URLs and pages visited
-
Time and date of visits
-
Approximate location (country/region)
-
Information about how you interact with our Website (navigation paths, time on pages, clicks)
This information is collected mainly via cookies and similar technologies (see Section 7).
2.3. Payment information
Payments are processed by secure third-party payment providers (such as Stripe, Fondy, or bank partners).
We do not store full credit card numbers or CVV codes on our servers.
We may receive confirmation of payment status and basic transaction details (amount, currency, payment method, last digits of card) for accounting and fraud-prevention purposes.
3. How We Use Your Data
We use your personal data for the following purposes:
-
To process and fulfil your orders
-
Preparing, producing and delivering your garments
-
Managing payments and refunds (if applicable)
-
Communicating about your order status
-
-
To provide customer support
-
Answering questions via email, messengers or social media
-
Handling complaints, returns (if applicable) and after-sales assistance
-
-
To personalize your experience
-
Advising on size and fit
-
Recommending products based on your interests and previous purchases
-
-
To send service communications
-
Order confirmations, shipping updates, important notices about your account or our services
-
-
Marketing and newsletters (only with your consent)
-
Sending updates about new collections, special offers, events or campaigns
-
You can unsubscribe at any time by using the “unsubscribe” link in the email or contacting us directly.
-
-
Analytics and improvement of our Website
-
Understanding how visitors use our Website
-
Improving navigation, content, and user experience
-
Detecting and preventing technical issues or abuse
-
-
Legal and security purposes
-
Preventing fraud and misuse of our services
-
Complying with applicable laws and regulations
-
Protecting our rights, property, and customers
-
4. Legal Basis for Processing (for EU/UK residents)
If you are located in the European Economic Area or the UK, we process your personal data on the following legal bases:
-
Performance of a contract – to process and deliver your order, provide customer service.
-
Legitimate interests – to improve our Website, prevent fraud, maintain security, and run our business efficiently.
-
Consent – for email marketing, certain cookies and tracking technologies (where required by law). You can withdraw your consent at any time.
5. How We Share Your Data
We do not sell your personal data.
We may share your information with:
-
Delivery and logistics partners (courier and postal services) to deliver your orders
-
Payment providers to process transactions securely
-
IT and hosting providers who operate our Website and email systems
-
Analytics and marketing tools (e.g. Google Analytics, Meta Ads) to help us understand website traffic and improve our services
-
Professional advisers (lawyers, accountants) where necessary
-
Public authorities if required by law or to protect our legal rights
These third parties only receive the minimum data necessary to perform their functions and are required to handle your information securely.
6. International Transfers
As we work with international partners and service providers, your data may be transferred and processed outside your country of residence, including outside the European Economic Area.
In such cases, we take appropriate measures to ensure an adequate level of protection, such as using standard contractual clauses or working with providers that implement strong privacy and security practices.
7. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to:
-
enable basic site functionality (e.g. shopping cart);
-
remember your preferences (language, region);
-
analyze website traffic and usage;
-
support marketing and advertising efforts.
You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect the functionality and user experience of the Website.
8. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Policy, including:
-
to fulfil your orders and provide customer service;
-
to comply with legal, tax and accounting obligations;
-
to resolve disputes and enforce our agreements.
After this period, your data will be anonymized or securely deleted.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
-
Access your personal data we hold about you
-
Rectify inaccurate or incomplete data
-
Erase your data (“right to be forgotten”) in certain circumstances
-
Restrict or object to processing in some cases
-
Withdraw consent where processing is based on consent (e.g. marketing emails)
-
Data portability – request a copy of your data in a structured, commonly used format
To exercise your rights, please contact us at:
📧 support@leiabtq.com
We may need to verify your identity before responding to your request.
If you are located in the EU/EEA or UK and believe your data protection rights have been violated, you also have the right to file a complaint with your local data protection authority.
10. Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against:
-
unauthorised access
-
loss or destruction
-
alteration or disclosure
However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
You are responsible for keeping any account credentials (if applicable) confidential and not sharing them with others.
11. Third-Party Websites
Our Website may contain links to third-party sites (e.g. social networks, payment providers, partners).
We are not responsible for the privacy practices of those websites.
We encourage you to review their privacy policies before providing any personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
We encourage you to review this page regularly to stay informed about how we protect your data.
13. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or our data practices, please contact us:
support@leiabtq.com
Instagram: @leiabtq
Telegram: @LeiaBoutique