Terms of service

Welcome to LEIA.
By accessing our website https://leiabtq.com/ or placing an order, you agree to be bound by these Terms of Service and all related policies (Refund Policy, Delivery Policy, Privacy Policy).
Please read them carefully before using our website.

1. Definitions

“Website” – the online store located at https://leiabtq.com/.
“Client” / “Customer” – any individual or legal entity purchasing goods for personal, non-commercial use.
“Seller” / “Brand” / “LEIA” – the operator and owner of the website, providing products for sale.
“Product” – any garment or accessory presented on the website and available for purchase.
“Order” – a request submitted by the Customer to purchase goods through the website or via social platforms.

2. Acceptance of the Terms

By placing an order, clicking “Confirm Order”, or completing checkout, the Customer confirms that they:

  • have read and fully agree to these Terms of Service;

  • consent to the processing of personal data for order fulfilment;

  • confirm that all information provided during checkout is accurate and complete.

These Terms apply equally to all customers worldwide.

3. Placing an Order

3.1. Orders may be placed through the website, email, or official social media accounts.
3.2. The Seller may request additional information necessary for production or delivery (measurements, address details, phone number, etc.).
3.3. The Seller reserves the right to cancel or refuse an order if information provided by the Customer is incomplete, suspicious, or inaccurate.
3.4. The Customer is responsible for ensuring the accuracy of all data submitted.

4. Prices & Payment

4.1. All prices are listed in the currency displayed at checkout and include applicable taxes unless stated otherwise.
4.2. Prices may be updated at any time; however, orders already paid for will not be affected.
4.3. Payment must be made in full before production begins.
4.4. Available payment methods include Visa, Mastercard, Apple Pay, Google Pay, and bank transfer.
4.5. Shipping fees are not included in product prices and are calculated at checkout.

5. Production & Delivery

5.1. Ready-to-wear items are shipped within the time frame indicated on the product page.
5.2. Bespoke or made-to-order items begin production only after full payment is received.
5.3. Delivery is carried out by international courier partners. Delivery times vary by destination.
5.4. Customs duties, import taxes, and border fees are the responsibility of the Customer.
5.5. Risk of loss transfers to the Customer once the parcel is handed over to the carrier.

6. Bespoke & Made-to-Order Items

6.1. Items produced according to the Customer’s measurements, preferences, or custom adjustments are classified as bespoke.
6.2. Bespoke and made-to-order garments cannot be returned or refunded.
6.3. Exchanges may be considered only in exceptional cases and only if the item is unworn, undamaged, and retains all original packaging and tags.
6.4. Additional alterations (if feasible) may be requested; shipping costs are paid by the Customer.

7. Returns & Exchanges

7.1. International orders are generally non-returnable due to the bespoke nature of the products.
7.2. Ready-to-wear items (if available) may be eligible for exchange only if:

  • the item has not been worn,

  • retains its original condition,

  • includes all packaging and tags.
    7.3. Shipping fees for returns or exchanges are covered by the Customer.

A detailed explanation is available in our Refund Policy.

8. Customer Responsibilities

The Customer agrees to:

  • review all product descriptions and size information before placing an order;

  • provide accurate shipping information and measurements;

  • ensure availability to receive the parcel;

  • cover any customs or import fees.

9. Privacy & Data Protection

9.1. By placing an order, the Customer consents to the collection and processing of personal data needed for order fulfilment.
9.2. LEIA does not disclose personal information to third parties except shipping partners or payment providers essential for completing the order.
9.3. Customers are responsible for keeping their personal information up to date.

(See full Privacy Policy for details.)

10. Liability

10.1. LEIA is not responsible for:

  • delays caused by carriers or customs authorities;

  • damage resulting from improper use, storage, or handling of the product after delivery;

  • inaccurate measurements provided by the Customer.

10.2. LEIA’s liability is limited to the value of the purchased product.

11. Force Majeure

The Seller is not liable for failure to fulfil obligations caused by circumstances beyond its control, including natural disasters, strikes, transportation disruptions, or other unforeseen events.

12. Governing Law & Dispute Resolution

These Terms are governed by international e-commerce standards.
Any disputes should first be resolved through negotiation.
If resolution cannot be achieved, disputes shall be handled according to the applicable laws of the Customer’s country of residence or the jurisdiction chosen by the Seller.

13. Amendments to the Terms

LEIA may update these Terms of Service at any time by posting the revised version on the website.
Updates become effective immediately upon publication.

Contact Information

For questions, support, or order assistance:
Email: support@leiabtq.com
Instagram: @leiabtq
Telegram: @LeiaBoutique