Refund policy

Refund & Return Policy

LEIA is a premium womenswear brand specializing in bespoke and made-to-order garments. Every piece is handcrafted by experienced artisans using high-quality fabrics and couture-level finishing. By placing an order through our website or social media, the client agrees to the terms outlined in this policy.

1. Payment

All international orders require full upfront payment before production begins.
Payment methods include Visa, Mastercard, Apple Pay, Google Pay, and bank transfer.

Because each garment is produced specifically for the client, all orders are final once placed.

2. Production Timeline

A garment is considered bespoke or made-to-order when it is produced according to the client’s measurements, preferences, or requested adjustments, or when it is not available as a standard in-stock size.

Standard production time is 3–7 business days, depending on model complexity and production schedule.

3. Delivery

International delivery is carried out via reliable postal and courier services such as Nova Post International or Ukrposhta Global.

Estimated delivery time: 5–14 business days depending on destination.

Customs duties, import taxes, or additional border-processing fees (if applicable in your country) are paid by the recipient.

If a parcel is refused or unclaimed, shipping costs both ways are non-refundable.

4. Bespoke & Made-to-Order Items — No Returns

Because all LEIA garments are produced individually for each client, we are unable to accept returns or provide refunds for bespoke or made-to-order items.

This includes garments made according to:
– personal measurements (bust, waist, hips, height)
– adjustments to length or fit
– any individual customization requested by the client
– items produced on order and not available as standard ready-made stock

This policy aligns with international standards for luxury bespoke fashion.

5. Exchanges

An exchange may be considered only in exceptional cases, and only if:

– the item shows no signs of wear
– the garment has no damage, stains, or foreign odors
– all original tags and packaging are preserved

All shipping costs for exchanges are covered by the client.

Please note: size-related exchanges for bespoke items may not always be possible due to customization and individual construction.

6. Fit Adjustments

To ensure the best possible fit, we may request your measurements, additional photos, or a short video fitting.

One fit adjustment (if feasible for the construction of the garment) is offered free of charge.
Shipping for adjustments both ways is covered by the client.

7. Customer Support

Our team accompanies each client through every step of the process—measurements, size guidance, model recommendations, and after-purchase support.

For assistance or questions regarding your order, please contact:

Telegram: @LeiaBoutique
Instagram: @leiabtq