Refund policy

Please note: Refunds for returned items are issued TO THE SAME ACCOUNT OR PAYMENT METHOD USED FOR THE ORIGINAL PURCHASE. It is not possible to change the refund details or issue a refund to another person’s account.

RETURNS

In accordance with applicable legislation, you may return an item purchased in a standard size within 14 calendar days from the date you receive your order.

Items that cannot be returned

Unfortunately, we cannot accept returns of made-to-order or customized items, including:

  • items made according to the customer’s individual measurements;

  • items altered in length, design, style, or set configuration at the customer’s request;

  • discounted items;

  • gift certificates

In addition, pursuant to the Law of Ukraine “On Consumer Protection” and the provisions of Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, certain categories of goods are not eligible for return or exchange, including corsetry (including corset dresses), underwear, and other applicable categories.

Items not eligible for return or exchange:

  • corsetry and corset items;

  • underwear;

  • other categories of goods excluded from return or exchange under applicable Ukrainian law;

  • items made according to individual measurements;

  • items made to an individual order;

  • standard-size items that have been individually altered at the customer’s request;

  • items with alterations to the standard length;

  • items with a cut, removed, damaged, or otherwise compromised security seal;

  • items showing signs of wear or use, stains, damage, dirt, or foreign odors.

HOW TO MAKE A RETURN

Contact our manager through any convenient communication channel and let us know that you would like to return your order.

To process your return, you will need to complete a Return Request Form, stating the reason for the return and providing the necessary refund details.

Once we receive your parcel, our team will inspect the item. Please make sure that:

  • all tags, security seals, and original packaging are intact, preserved, and neatly packed;

  • the item has no signs of wear, damage, stains, or foreign odors.

If the item meets all return requirements, your refund will be issued to the same bank card/payment method used for the original purchase within 5–7 business days.

A few important points:

  • Return shipping costs are covered by the customer.

  • If the item does not pass our inspection, we will have to send it back to you.

  • The return must be sent by the original recipient of the order. If another person will be sending the return, please notify us via social media in advance and provide the sender’s details.

EXCHANGES

In accordance with applicable legislation, standard-size items may be exchanged within 14 calendar days from the date you receive your order.

Exchange conditions

An item may only be exchanged for the same item in a different size or color.

If the requested size or color is unavailable, a full refund will be issued for the originally purchased item.

HOW TO EXCHANGE AN ITEM

  • Contact our manager and specify the reason for the exchange and your preferred size/color.

  • Send the item via Nova Poshta to the branch specified by our manager.

  • Once the item has been inspected, we will either send you a replacement or issue a refund.

Please note that an item cannot be exchanged if:

  • it was made to order or any individual alterations were made to the standard size;

  • it shows signs of wear, damage, stains, or foreign odors;

  • it is underwear, a bodysuit, corsetry, or another category of personal-use goods excluded from exchange under the Law of Ukraine “On Consumer Protection”;

  • the item is returned without its security seals or tags, or with damaged/compromised packaging.

If you have any questions, please contact our support team — we’ll be happy to assist you and help find the best solution.

We hope every purchase from LEIA brings you joy and makes you fall in love from the very first fitting. And if something isn’t quite right, we’re always here to help you find the best solution.

With love,
The LEIA Team