SHIPPING POLICY

Orders are shipped once the item has been completed and has passed our final quality control.

Production and dispatch times depend on the specific item and the current workload of our production team. Estimated timelines are agreed individually at the time the order is placed.

Shipping costs are determined by the carrier and are paid by the customer.

Once the order has been dispatched, the customer will receive a tracking number to monitor the shipment.

All parcels are insured for their full declared value at the time of shipment.

DOMESTIC SHIPPING WITHIN UKRAINE

Orders within Ukraine are shipped via Nova Poshta.

The storage period for parcels at Nova Poshta branches is determined by the carrier’s applicable terms and conditions.

If a parcel is returned to us because the customer did not collect the order within the carrier’s storage period, any subsequent re-shipping costs must be covered by the customer.

INTERNATIONAL SHIPPING

International orders may be shipped via Nova Post, DHL, Meest, or Ukrposhta, depending on the destination country and available logistics options.

Delivery times vary depending on the destination, the carrier, customs processing, and other circumstances beyond our control.

CUSTOMS DUTIES AND TAXES

Please note that international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other mandatory charges imposed by the destination country.

All such charges are the sole responsibility of the customer and must be paid by the recipient directly.

Customs duties and import taxes are determined exclusively by the customs authorities and regulations of the destination country. LEIA does not determine, control, or influence the amount of these charges and cannot be held responsible for them.

We recommend checking the applicable customs and import regulations in your country before placing an international order.

Refusal to pay applicable customs duties, taxes, or other import charges does not make these charges the responsibility of LEIA.

DELIVERY DELAYS

LEIA is not responsible for delivery delays caused by:

• shipping carriers;

• customs authorities or customs clearance procedures;

• postal services;

• weather conditions;

• force majeure events;

• incorrect or incomplete delivery information provided by the customer;

• or any other circumstances beyond the reasonable control of the brand.

Once the order has been transferred to the carrier, delivery is handled in accordance with the carrier’s applicable shipping terms.

All shipments are dispatched with tracking information and are insured for the full value of the order.